Recent social media posts by Maria Jamila Cristiana Gonzales Berenguer alleging a system compromise and insider involvement in alleged unauthorized transactions are baseless.
- ย In an interview with ABS-CBN, the client herself admitted that her mobile device was in the hands of other people at some point in time.
- An investigation by the Bank indicated a password reset on September 14, followed by a device registration.ย Such reset and device registration was validated through OTP on the clientโs registered device, a day before the reported unauthorized transactions.
- There was no change in the mobile number used to receive the OTP.ย The clientโs official device remains to be the device that receives official client communication.
- Log-in and registration alerts were sent to the client for these updates.ย Transaction Alerts were also sent promptly on September 15, 2025โsix hours before the client reported the issue via the BDO Hotline.
- Transactions through BDO Pay require PIN or biometrics, not OTP. OTP is required only for device registration, not for transactions via BDO Pay.
- Despite the Bankโs repeated efforts to engage the client, she declined and continue to post several videos that are inaccurate.
The Bank reiterates that transfer limits were not bypassed, and our security controls remain in place.
BDO has put in place different features intended to protect clientsโ accounts. These controls will not work if clients ignore warning signs and messages sent by the bank through official channels.
BDOโs system remains secure, with no evidence of any breach or insider involvement.
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