Herman Lagon
Putting classroom knowledge into practice requires internships. They allow us to apply what we have learned, gain practical skills, and experience professional work. For Dhenz Erica C. Ansino and Dareen Shane D. Rubite, their six-month internship in Thailand became a transformative journey of personal growth and professional development.
As the Bachelor of Science in Hospitality Management (BSHM) seniors of the Iloilo State University of Fisheries Science and Technology (ISUFST), they seized the opportunity to work at the prestigious five-star Centara Grand & Bangkok Convention Center from May 2, 2023, to October 25, 2024, through the school’s Student Internship Abroad Program (SIAP). This experience not only allowed them to hone their skills in the hospitality industry but also fostered a deep appreciation for Thai culture and life.
Dhenz, who celebrated her 24th birthday while on duty in Thailand, viewed her internship as a chance to support her family back home. Each month, she sent ₱8,000 to her younger brother for his education, instilling a sense of purpose in her work. “Every step I took was for my family,” she shared, reflecting on the pride and determination that guided her throughout her experience. Similarly, Dareen, who also turned 25 in Bangkok, understood the significance of her opportunity as she stepped into a new world of independence. “Living in a foreign country taught me to stand on my own and to focus on the essentials,” she noted, embracing the challenge with optimism.
Their journey, while rewarding, was not without challenges. Both Dhenz and Dareen emerged from their experiences as more confident individuals equipped to tackle the complexities of the hospitality industry. “I learned to handle guest complaints without fear,” Dhenz revealed, showcasing the growth in her communication skills. This internship, they realized, was not just about building resumes; it was about crafting their futures and defining their identities.
A leap of faith into hospitality
After arriving in Thailand, the school mates were covered with excitement, apprehension, and culture shock. The smells of street food and the sounds of bustling markets in Bangkok contrasted with their quieter lives back home. “I was overwhelmed by the city’s energy my first time out. It was exhilarating!” Dhenz exclaimed. Their new roles at Centara Grand, a luxurious 55-storey first-class hotel at the heart of Bangkok’s shopping and business district, required them to adapt quickly, and this adaptability became a cornerstone of their internship experience.
Dhenz served as an all-around lady host and dining assistant in different outlets of the hotel. At the same time, Dareen transitioned between server and barista at the hotel’s Mediterranean outlet. “Every day brought new challenges, and I had to think on my feet,” Dareen explained. “Flexibility was key in the hospitality industry, and I learned that quickly.” Both students had to master multitasking to handle the fast-paced environment.
They sacrificed their graduation ceremonies to complete a six-month internship abroad. Dhenz and Dareen graduated Cum Laude and with Academic Distinction, respectively, showing their balanced dedication to their studies and careers.
On the other hand, their friendships with other interns, hotel staff, and managers from different nationalities made their internship in the City of Angels so rewarding. “We became like a family,” Dhenz said, highlighting the relationships that formed in the hotel’s chaos. They often shared stories over meals, swapping cultural insights and experiences that enriched their understanding of Thai hospitality practices. “The staff were incredibly supportive,” Dareen added. “They took us under their wings and taught us the nuances of customer service in a way that textbooks never could.”
However, the thrill of new experiences was accompanied by the stark reality of working in a foreign environment. Both students quickly realized that the theoretical knowledge gained in their classes was just a fraction of what they needed to thrive in real-world scenarios. “The skills I learned on-site surpassed anything from the books and the laboratories,” Dhenz stated. The challenges they faced in actual situations solidified their understanding of the hospitality industry, teaching them to address customer needs and handle complaints professionally.
Financial considerations and career prospects
Financially, the internship proved to be a wise investment for Dhenz and Dareen. Throughout their six-month journey, they received a substantial allowance totaling ₱90,000, along with complimentary accommodation and daily buffet meals, significantly easing their financial burden. “It was a financial blessing,” Dhenz stated, noting how her savings, which included customer tips, allowed her to manage personal expenses and still support her family. Their calculated approach to budgeting enabled them to thrive without worrying excessively about finances.
“Each month, I set aside a portion of my allowance for emergencies and travel,” Dareen shared. This foresight allowed them to explore Thailand’s rich culture during their days off, visiting iconic landmarks, from the grandeur of the Wat Arun Temple of Dawn to the serene beaches of Pattaya. “Experiencing the local culture firsthand was invaluable,” Dhenz reflected. Their adventures not only enriched their personal lives but also contributed to their overall growth as individuals.
Regarding career prospects, both students received several recommendations from hotel staff to apply for positions in prestigious establishments across Bangkok and beyond. “The industry is vast, and I’ve learned that my skills can take me places,” Dhenz expressed. They felt optimistic about future employment opportunities with the connections they made during their internship. “I can see myself working in a hotel in Bangkok or even returning to the Philippines with a wealth of experience,” Dareen added, showcasing their newfound confidence in navigating their career paths.
Their time at Centara Grand, where they constantly received guest recognition and affirmations of their outstanding performance from their managers, equipped them with practical skills and expanded their career confidence portfolio and professional networks. “We had the chance to meet industry professionals who recognized our potential,” Dareen noted, happily sharing career offers they received from 5-star hotels like Okada and Astoria, to name a few. The combination of hands-on experience and networking laid a solid foundation for their future careers in hospitality.
Cultural immersion: A two-way street
Dhenz and Dareen’s time in Thailand was characterized by profound cultural immersion. Living and working in a foreign country opened their eyes to a rich tapestry of traditions, languages, and social norms. “I learned to greet people using ‘Wai’ and understood the importance of bowing as a sign of respect,” Dhenz explained. They clearly wanted to embrace Thai culture despite language and customs barriers.
Thai culture was challenging to adapt to. “There were moments of culture shock,” Dareen said of her first impressions of the bustling city and vibrant culture. Thailand’s slow pace and lack of traffic honking were foreign to them. They thrived in this new environment because they were willing to learn and adapt. “Being open-minded helped me understand and appreciate their way of life,” she said.
As they immersed themselves in the culture, they faced moments of humor and learning. “I quickly learned that coming out with wet hair meant something entirely different in Thailand,” Dhenz chuckled, sharing her early misunderstandings. Observing their surroundings, they learned local customs, food preferences, and social etiquette. Both knew the hard way that touching someone’s head was disrespectful.
Their experience also fostered friendships that transcended cultural barriers. “I made friends from Thailand, Myanmar, and Nepal, and we shared our lives in ways I never expected,” Dareen recalled, emphasizing the global network they built during their time abroad. These social dynamics—including their dialogues and interactions with Arabs, East Asian, and Western guests—not only enriched their personal lives but also deepened their understanding of cultural interplay in the hospitality industry.
Gaining skills beyond the classroom
Both Dhenz and Dareen approached their internships with a clear goal: gaining practical skills that complement their academic knowledge to become more globally competitive in their field. The reality of their roles at Centara Grand challenged them to think critically and act swiftly. Dhenz’s responsibilities as an all-around concierge required her to multitask efficiently, balancing guests’ needs with the demands of a bustling restaurant. “I had to manage my time effectively while ensuring every guest felt welcomed,” she explained.
Dareen’s experience was equally diverse, with assignments ranging from server to barista. “Flexibility was key. One day, I was taking orders, and the next, I was welcoming guests. It kept me on my toes,” she noted. This adaptability proved essential in the fast-paced environment of the Centara Grand, where each day brought new challenges and opportunities.
Their experiences underscored a critical lesson: the classroom cannot fully prepare students for the realities of the professional world. Dhenz reflected on this: “The skills I learned on-site were priceless. Real-world applications made all the difference.” Their real-life challenges solidified their understanding of the hospitality industry, teaching them to address customer needs and handle complaints gracefully.
The internships offered a plethora of hands-on experiences, from learning how to manage an entire dining area to developing conflict resolution skills. “One day, I handled a situation where a guest was unhappy with their seating arrangement,” Dhenz shared. “I learned to listen actively and find a solution that made them feel valued.” Such encounters were pivotal in honing their problem-solving abilities, an indispensable skill in the hospitality sector.
Personal growth and resilience
The personal growth that both students experienced during their internship cannot be overstated. Dhenz shared her realization, “If it is meant for you, it will be given.” This mantra guided her through the uncertainties of the internship, particularly during the interview process, which was fraught with challenges like technical issues. “Even when the power went out during my Zoom interview, I remained optimistic,” she recalled.
Dareen’s journey mirrored this resilience. “Living independently, away from my family, was initially tough,” she admitted. However, she gradually embraced the experience, growing more confident and self-sufficient. “I learned to face my fears and trust my abilities,” she stated, embodying the spirit of independence many young adults aspire to achieve.
Their time in Thailand taught them not only professional skills but also essential life lessons. “Every challenge I faced, whether handling guest complaints or navigating a new cultural environment, made me stronger,” Dhenz remarked. Both interns learned the importance of maintaining a positive attitude in the face of adversity and embracing every opportunity for growth.
“I am not the same person who left the Philippines,” Dareen reflected. “This experience has molded me into a more confident and capable individual.” Their stories serve as a testament to the transformative power of international internships and the profound impact they can have on personal development.
Advice for future interns: Taking the leap
Dhenz and Dareen’s journeys offer invaluable insights for future interns considering international opportunities. “Believe in yourself,” Dhenz emphasized. “Don’t be afraid to take risks because that’s where the real growth happens.” Their experiences highlight the importance of stepping outside one’s comfort zone to embrace new challenges.
Dareen advised those contemplating an internship abroad, “Be adaptable and open-minded. Each day will present new experiences and lessons, so embrace them fully.” The willingness to learn and adapt is crucial in navigating the complexities of working in a foreign environment.
Both students acknowledged the role of preparation in their success. “We spent time researching Thai culture and hospitality practices before we left,” Dhenz shared. This proactive approach helped them adjust more quickly to their new surroundings. “Understanding the customs and language made a world of difference,” Dareen added.
They also encouraged parents and guardians to support their children’s aspirations. “Don’t worry about your kids taking this leap,” Dhenz stated. “If we can do it, your children can too. It’s an enriching experience that will shape them for the better.”
A grateful heart: Recognizing support
Reflecting on their transformative journey, Dhenz and Dareen express heartfelt gratitude to their families, whose support made their Thailand internship possible. Dareen acknowledges her parents and loved ones’ support: “I couldn’t have done this without their sacrifices,” she shares. Dhenz thanks her father, mother, and Lola for their encouragement, stating, “Their belief in me gave me strength.” Together, they recognize that their families’ guidance instilled resilience and determination to carry them into their future endeavors.
The two also expressed their heartfelt thanks to all her professors at ISUFST. They also recognized the support of Dr. Ricardo Paborada, Jr., the Dean of the College of Management; Prof. Peter John Velasco, the SIAP coordinator who guided them during their initial days in Thailand; Dr. Herman Lagon, the former Director of International Affairs and Linkages; Dr. Joan Belga, the Vice President for Academic Affairs; and Dr. Nordy Siason, Jr., the University President. “They all prepared and pushed us to explore our potential and provided the resources and opportunities we needed to thrive,” they remarked in unison, highlighting the university’s significant role in her development.
Both also extended their appreciation to those who helped facilitate their internship outside ISUFST, particularly Adapper Management Consultancy, led by Dr. Adalbert Alcaide, along with the dedicated staff from the Commission on Higher Education, the Bureau of Immigration, and the Department of Foreign Affairs. “They established the structure and support necessary for us to navigate and succeed in a foreign environment,” Dhenz noted. This acknowledgment underscores the vital importance of collaboration in creating a successful internship experience.
A bright future awaits
As Dhenz and Dareen return to the Philippines, they bring back memories from Thailand and valuable knowledge and experiences that will shape their futures. Their internships highlight how stepping outside one’s comfort zone can lead to transformative growth.
President Dr. Siason, Jr. emphasized, “We are committed to preparing our students for success in a globalized world. Dhenz and Dareen exemplify the resilience and determination we value at ISUFST.” Their journeys reflect the promise of a new generation of hospitality management professionals ready to make their mark.
The inspiring stories of Dhenz Erica C. Ansino and Dareen Shane D. Rubite encourage future students to chase their dreams confidently, knowing that international experiences open doors to endless possibilities. As they embark on the next chapter of their lives, they believe that hard work, passion, and a readiness to embrace challenges can make anything possible. (Herman Lagon/PAMMCO)
